TECHNICAL SUPPORT POLICIES

FREQUENTLY ASKED QUESTIONS AND WHITE PAPERS are available 24 hours per day via this web site.

IMPORTANT NOTE

In order for us to support and train you it is required that some sort of agreed upon remote operating software be operational on your computer for us to remotely operate your computer and transfer files. We usually suggest that you obtain GOTOMYPC remote operating software. We will assist you in obtaining this. We also can provide public domain remote operating software which is free on our website for you to download as an alternate choice. We cannot provide any support or training without one of these options. Please discuss this with us.

SUPPORT OPTIONS

UP AND RUNNING TELEPHONE SUPPORT

For a period of 60 days from date of purchase you will receive support via the telephone regarding any questions involving setting up LCI software to run on your computer(s). You are responsible for any network configurations and operating system issues although we will gladly assist in solving problems. Also, free support will be provided for any questions involving the SET UP section of the Software. We are constantly striving to improve our software and it is sold on an AS-IS basis and cannot be returned once purchased.

TRAINING

We assist in the training of one employee in the functionality of our software programs using the TRAIN THE TRAINER concept. We require that the employee read the USER MANUAL, or sections of it, when requested. If excessive training time is required, or group training is required, we will charge for this time.

PRE-SALES SUPPORT

Questions will be answered relating to the many features available in BIZVIEWS(tm). Detailed advice on how to resolve business problems that involve large amounts of time may be considered "consulting" and you could be charged for such advice according to the rates in the PAID SUPPORTS OPTIONS section.

DATABASE SETUP AND MAINTENANCE SUPPORT

We will assist in the initial rudimentary setup of customers and vendors. This includes names and addresses and other basic information. This does not include history (e.g. invoice history). If history is requested, we will provide it if it is possible at the DATABASE SUPPORT rate. We will also assist in the initial general ledger account numbers import but do not provide advice that your CPA would provide. It is possible for databases to be corrupted or destroyed by thunderstorms, power outages, computer failures or for other reasons. We will assist you in trying to recover/fix these databases and will charge you for these efforts by the hour.

PAID SUPPORT OPTIONS

Our normal consulting rate is $110.00 per hour.

GENERAL TELEPHONE SUPPORT

Provided 9:00AM to 4:30 PM Pacific time on weekdays. Call (415) 731-4629 primarily and (415) 564-4763 alternatively, and ask for Technical Support.

DATABASE SUPPORTCONSULTING AT YOUR SITE OR ON THE PHONE

Will be at a previously set up "agreed" upon rate charged to your company.

TRAINING ON-LINE

Training to individuals or groups can be given on the telephone with or without the computer. If the computer is to be used, then a copy of GOTOMYPC or other remote software is required to be on your computer so that we may demonstrate and teach the program. You will pay all phone charges.

RATES AND HOW TO PAYGENERAL TECHNICAL TELEPHONE SUPPORT

$16.00 for each 10-minute block of time with a 10-minute minimum. Casual short questions will not be charged for at the discretion of LCI SOFTWARE.DATABASE SUPPORTCONSULTING AT YOUR SITE OR ON THE PHONE. Will be at a previously set up "agreed" upon rate charged to your company, which is $16 for each 10-minute block of time with a 10-minute minimum.

TRAINING ON-LINE

Training to individuals or groups can be given on the telephone with or without the computer. If the computer is to be used, then a copy of PCANYWHERE or other remote software is required to be on your computer so that we may demonstrate and teach the program. You will pay all phone charges. Training and database support will be at $16 per 10-minute block of time with a ½ hour minimum.

RULES

You will be given an Incident Number for each new call regarding a problem that you make. You will be asked to provide a specific piece of information about yourself for us to identify you as the caller.Payment will be by credit card. You will provide us with a credit card number and expiration date, which will be immediately checked by us to verify that it is valid. At the end of the call we will fax you a credit card invoice that you will sign and fax back to us.You may pay in advance by check for a block of time. You will be given a 5% discount for advance purchase of a block. Evenings and weekends will be charged at 1.5 times the normal rate.